faqs
for Tenants

Frequently Asked Questions (FAQs) for tenants

Several of the most common questions we are asked are listed here.  If you have anything you'd like to ask, please contact us!

What happens when I move out?

Once you have completed cleaning, and removal of your belongings, you will need to hand all keys for the property to our office on the date that your notice expires, otherwise you will be charged rent until such time as they are returned.

Your Property Manager will then complete a final inspection and will contact you to discuss this and the bond refund with you.

My flatmate wants to move out and I have found another flatmate, what do I do?

Your new flatmate will need to fill in a tenancy application form and successfully complete a credit check. We will arrange to add them to the tenancy agreement and bond form. You will need to arrange with the departing flatmate to get their bond back and there will be an administration charge to arrange this transfer.

What happens if I want to vacate before my Fixed Term Tenancy expires?

If you want to leave your property before your Fixed Term Tenancy expires, please contact us.  We will liaise with the property owner who may allow us to try to find new tenants for your property to take over the rest of your tenancy.  You are liable for the rent up to when the new tenant moves in and there will be an advertising and administration fee applicable.

I wish to end my tenancy – what do I do?

Fixed Term Tenancies

If you are wanting to end your fixed term tenancy, you are required to give at least 21 days notice of your intention to vacate.  However if you would like to renew your tenancy further, please contact us and will talk with your property owner about renewing the tenancy

Periodic Tenancies

You are required to give us 21 days written notice. If you wish to vacate before the 21 days, you will still be liable to pay the full 21 days rent, unless we can find someone to take over the property earlier.

What happens if there is a repair needed at the property

You will need to contact your property manager who will arrange the repair

Can I sub lease the property?

No, You will need to notify your property manager immediately, if there is any change in either the original occupants or any additional occupants.  Your tenancy agreement states the maximum permissible number of people who can occupy the property.

Should I get contents Insurance?

The owners’ content insurance does not cover tenants’ belongings so we would recommend that you arrange your own contents insurance.

Will my property manager be doing regular inspections?

Your property will be inspected approximately 3 to 4 times a year (depending on the requirement of the owner) and we will notify you at least 48 hours before an inspection is carried out.  You are welcome to be present at any inspection but if you are unable to do so then we will be able to get access to the property with the duplicate copy kept at our office.

How do I pay my weekly rent

Your tenancy agreement states that rent must be paid in advance and on time. If your tenancy commences on a Saturday then it must be paid again the following Saturday.  We prefer this is set up as a weekly automatic bank transfer with your bank.  You will need to ensure that your tenancy code is included as a reference on any deposit so we can trace your payment.

How do I connect utilities, i.e., gas, electricity, Sky, internet and electricity?

Utilities are the responsibility of the tenant and you will need to make arrangements to have these connected prior to your move in date

However, if you ticked the box asking for Utilities on your tenancy application, then they will contact you to arrange connection otherwise you will need to arrange this yourself.

What about the property condition report?

You will be provided with a property condition report indicating the condition of the property at the commencement of the tenancy.  This report must be signed and returned to this office within 7 days and will be kept on file until the end of your tenancy.  If not returned, then it is determined that the tenant accepts the condition of the premises in the report provided.  The report is important as it will be used to determine the condition of the tenancy when you vacate and we encourage you to complete this at the start of the tenancy.

When can I collect the key?

Once all move in costs have been paid and the tenancy documents have been signed, the key will be available for you to collect on the start day of the tenancy.

What happens to the bond and where is it lodged?

Your bond will be forwarded to the Ministry of Business Innovation and Employment – Bond Centre in Wellington and held in trust.  When you vacate your tenancy and the final inspection is completed, a bond refund form is filled out and sign by both tenant and landlord.  This form is then sent to the Bond Centre for refund to nominated NZ bank account.  Your bond will be refunded to you promptly after you have vacated the tenancy, provided that your rent is up to date, there are no monies owing for cleaning, repairs or water usage and the property is vacated in a satisfactory state with no damage.  The maximum bond that can be charged is equivalent to 4 weeks rent.

what’s the difference between a fixed and a periodic tenancy?

There are two types of tenancies fixed and periodic.

 Fixed Term Tenancy

A fixed term tenancy will have an agreed end date already set and means neither party can give notice to vacate until the end date of the tenancy. Either party can give no less than 21 days at the end of the tenancy to vacate.   Most tenancies through Renting Auckland are offered on a 6 month or 12 month tenancy but this can vary depending on people’s individual circumstances.

Periodic Tenancy

A Periodic tenancy has a start date but no end date and you are required to give 21 days notice to vacate, in writing, at any time to vacate the property. The Landlord can give you 90 days notice to vacate, at any time and they do not need to specify a reason. The owner can give you 42 days notice if they (or a family member) wish to move in to the property or if they receive an unconditional offer of sale

What happens next if our application has been successful

We will contact you and ask you to come into the office to sign the Tenancy agreement and documents.  At the time of signing, you will be required to pay the move in costs ie, letting Fee (one week’s rent + GST), bond (either 3 or 4 weeks) and first weeks rent in advance).

An example of move in costs on a $500 per week property is as follows:-

First Weeks Rent $500

Bond (equivalent to 3 weeks rent) $1500

Letting Fee (first weeks rent plus GST) $575.00

Total Move in Cost $2575.00

How long till we find out about a property once the application is submitted

We will conduct a credit check and reference check and advise you within 48 hours whether your application has been successful or not.

How do I apply for a property

You can download an application form here.